SHIPPING
Free Shipping for All Orders within Australia*
*A possible exception is delivery to some remote locations of some items in the Grandfather Clock category only. We currently ship to Australia only.
For Howard Miller Clock orders which are air-freighted direct to you from Michigan USA, International Economy Delivery is Free (6-8 Business Days).
Express Post Option
A flat rate of $19.95 for Express Post to anywhere in Australia.
Pickup Option
You can pick up your order or view product at 3/289 The Boulevarde MIRANDA NSW 2228, with a pre-arranged appointment by calling or texting 0416 244 646 or emailing at marketingmetricsaustralia@gmail.com
Delivery Time Estimates
Our Warehouse is at 3/289 The Boulevarde MIRANDA NSW 2228. The estimated transit time (business days) for your non-express delivery is as follows:
Metro Sydney, Canberra, Melbourne, Adelaide & Brisbane: 2-5 days;
Metro Perth, TAS, Darwin, Regional NSW, VIC & SA: 4-10 days; Regional QLD, WA, NT & TAS: 6-12 days.
For Howard Miller Clock orders which are air-freighted direct to you from Michigan USA, International Economy Delivery which is Free will take 6-8 Business Days. Howard Miller Grandfather Clocks that are not in stock for immediate delivery will generally have a Delivery Leadtime of 12-14 weeks, depending on the model. For further details, contact us on (0416) 244 646.
Order Tracking
Once your order has been shipped, you will receive an email notification with your tracking number.
Acceptance of Delivery
As we are not able to give an accurate time and date of delivery, it is recommended if possible that you give an address that is always attended eg work. If no one is present when the delivery is made the courier will leave a card advising how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from the Post Office. Normal delivery hours are business hours Monday to Friday, except Public Holidays.
Payment Options
We accept MasterCard, Visa and American Express with no surcharge. We take payment from your card at the time you place your order. We accept PayPal.
Store Credit
Store credit may only be used from the account to which it was originally credited.
Damaged in Transit
In the unlikely event of your order arriving visibly damaged, please take photos/video showing the damage. You may refuse to accept the delivery and you should contact us immediately by email or phone.
If you only notice damages after you have accepted delivery, please contact us straight away with photos or videos clearly showing the damage within 3 days of receiving your order.
We endeavour to ensure our services are of high standard so we will take on board any feedback and share it with our couriers for future reference.
Depending on the circumstances of the damages to your order we may offer the following:
- Suggest a self-repair (with an offer of compensation to you)
- Arrange a repair by a local tradesperson (with an offer of compensation to you)
- Offer a partial or full store credit or refund
- Replace the product (subject to availability)
- Offer you an alternative product
- Arrange for the product to be returned to us
If we require you to return the product to us, we will pay the cost of the return. Please do not attempt to return an item before speaking to one of our staff (you may be responsible for any associated expenses).
Warehouse & return postal address is 3/289 The Boulevarde Miranda NSW 2228.
Order Cancellations
We will only accept cancellations of an order/part of an order if it has been requested before despatch of the order from our warehouse which is usually within 24 hours of ordering. If the cancellation has been accepted you will receive a store credit or refund for the amount paid, including shipping costs. Once items have shipped, we are sorry but you cannot cancel.
Your Consumer Rights
The goods you purchase come with guarantees that cannot be excluded under Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
Our Rights
We reserve the right to refuse a return if in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; damage to external product packaging only; insignificant minor imperfections or superficial blemishes or failure to take reasonable care.